Customer Operations Engineering Lead

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee customer-oriented collection planning, scheduling deconfliction, and reporting activities within the Satellite Operations Team.

• Guarantee timely data acquisition and delivery across Muon’s missions in alignment with customer specifications.

• Collaborate with internal stakeholders and clients to ensure proper prioritization of collection efforts.

• Establish standard procedures for collection planning, performance monitoring, and reporting that can be scaled across Muon’s existing and future missions.

• Conduct capacity planning for the Customer Operations team and design onboarding and training programs for new hires.

• Ensure that customer inquiries are resolved accurately and within the specified response timeframe.

⛳️ Requirements

• Over 7 years of experience in a customer-facing technical position, such as technical account management, solutions architecture, or professional services.

• Proven experience in leading teams, including hiring, mentoring, and scaling to fulfill business requirements.

• Demonstrated capability in developing customer-focused processes and strategies that are adaptable in a rapidly growing environment.

• Experience managing relationships with complex clients in high-pressure settings (e.g., defense, aerospace, or government).

• Exceptional communication and teamwork abilities, with the skill to convey intricate technical concepts to both technical and non-technical audiences.

• Strong time management and organizational skills.

• Enthusiastic about working in a dynamic environment with new challenges each week.

• Willingness to obtain a clearance.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401k retirement plan.

• Short & long-term disability and life insurance.

• Three weeks of paid vacation for new employees.

• 12 paid holidays.

• Unlimited sick time.

• Paid parental leave.