Customer Onboarding & Support Specialist — SaaS, AI, SEO, GEO

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will serve as the main point of contact for our current customers, guiding them from the initial setup post-contract signing to ongoing support.

• Your role involves assisting customers in identifying the appropriate keywords and prompts to enhance their visibility on Google and within AI systems.

• Facilitate the onboarding process for new clients following the execution of contracts.

• Collaborate with customers to formulate effective strategies.

• Deliver continuous account management and foster customer retention throughout the duration of the contract.

• Address customer inquiries via phone, email, and chat.

• Recognize upsell opportunities and transfer them to the Sales team.

• Keep a comprehensive record of all activities within the CRM.

• Collaborate closely with the Sales, Product, and Management teams.

⛳️ Requirements

• Prior experience in customer service or a similar service-oriented position.

• Fundamental understanding of SEO/search engines and a keen interest in AI topics.

• A structured and self-motivated working approach.

• Proficiency in the German language at C1/C2 level.

• Familiarity with CRM systems (such as HubSpot, Pipedrive, etc.) is advantageous.

🏝️ Benefits

• 30 days of annual leave.

• Structured onboarding process featuring a playbook and coaching.

• Career progression opportunities from Customer Onboarding & Support to Customer Success Manager.

• Access to cutting-edge SaaS and AI technology.

• Quick decision-making processes and a fast-paced startup environment.

• A permanent on-site role in Borchen within a stable team.