Customer Happiness Team Member – Freelance

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide tailored customer support via email and social media direct messages.

• Take complete responsibility for product-related issues, delivery updates, and subscription inquiries.

• Handle interactions related to subscriptions and address delivery questions.

• Recognize recurring product problems and system obstacles.

• Communicate actionable customer feedback and operational insights to leadership.

• Collaborate using Monday.com and Slack.

• Share best practices and help foster a positive, solution-oriented team environment.

• Employ active listening to discover root causes and resolve issues on the first attempt.

• Provide support coverage during weekends and holidays to assist customers throughout the year.

• Work full 8-hour days during the October company event and the December–January Holiday Break.

⛳️ Requirements

• Compassionate problem-solver with strong active listening skills.

• Capability to gauge customer tone and validate concerns prior to proposing solutions.

• Skill in crafting thoughtful, personalized responses without relying on rigid templates.

• Ability to maintain high standards of resolution quality and response speed.

• Strong self-awareness and effective management of personal energy.

• Proactive in seeking performance feedback from colleagues and leaders.

• Ability to pose clarifying questions and share insights during one-on-one meetings.

• Proficient in identifying process bottlenecks and operational updates.

• Weekend and holiday availability is essential.

• Flexibility to work shifts between 5 AM and 10 PM.

• Minimum commitment of at least 20 hours per week.

• Willingness to work full 8-hour days during specified company events and holiday coverage periods.

🏝️ Benefits

• Opportunity to transition into the permanent Customer Happiness Freelance Friends lineup, based on business needs and performance.

• Meaningful healthcare support for the global team.

• Generous paid leave policy.

• Customized learning and development opportunities.

• Complimentary toilet paper.

• Work-life flexibility to adjust from 20 to 40 hours per week during peak times and holiday seasons.