Customer Experience Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Become an expert in AgelessRx products by guiding and educating customers on their journey towards longevity.

• Complete additional training in subject matter expertise as assigned.

• Respond to inquiries from prospective and existing patients promptly, efficiently, and thoroughly to enhance satisfaction.

• Support patients in achieving positive outcomes by gathering feedback, offering advanced product/service assistance, and collaborating with medical providers.

• Proactively identify patient inquiries that necessitate clinical or provider insights, and escalate these matters as needed.

• Contribute to the development and enhancement of the customer experience infrastructure.

• Assist in refining company processes and improving internal customer experience efficiency.

• Collaborate with pharmacy partners and relevant vendors to ensure timely delivery of prescriptions and/or services.

• Aid in updating patient medical records as required.

• Engage in departmental growth initiatives to expand our service offerings as necessary.

• Provide administrative support for various medical projects, including small clinical trials.

⛳️ Requirements

• A minimum of 2 years in a client-facing position.

• Certification as a health coach (such as NBHWC) or prior education and/or experience in a health coaching program.

• Educational background and/or professional experience in health, wellness, or a related discipline.

• Outstanding verbal and written communication abilities.

• Exceptional organizational skills and meticulous attention to detail.

• Strong problem-solving capabilities.

• Capacity to work independently as well as collaboratively within a team.

• Effective time management skills while juggling multiple tasks.

• Availability to work consistently between 11am and 8pm EST, Monday through Friday.

• Genuine interest in the anti-aging and longevity movement.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and training.

• Flexible work environment to promote work-life balance.

• Engaging team culture focused on growth and innovation.