Customer Experience Representative

This is a fully remote position, open to applicants in Macedonia.

📋 Description

• Deliver outstanding, tailored customer service in all interactions.

• Address customer inquiries and concerns through email, live chat, and phone.

• Maintain composure under pressure and resolve issues to ensure customer satisfaction.

• Collaborate with production, marketing, and customer support teams.

• Navigate the website and Shopify ordering platform to investigate and resolve issues.

• Utilize the third-party logistics system to track, retrieve, and manage order details.

• Clearly and kindly explain company policies.

• Assist with online returns, exchanges, and order-related issues.

⛳️ Requirements

• Excellent written and verbal communication abilities.

• Capacity to perform well under pressure and swiftly resolve issues.

• Previous experience in customer service or a similar field is preferred.

• Knowledge of e-commerce platforms and order management systems.

• Familiarity with Shopify is an advantage.

• Experience with third-party logistics (3PL) systems is preferred.

• Team-oriented with a collaborative attitude.

• Familiarity with Gorgias and Loop platforms is preferred and regarded as a significant asset.

• Availability to work Monday through Friday, from 3:00 PM to 12:00 AM CEST.

🏝️ Benefits

• Private health insurance.

• Vacation and paid holidays.

• Wellbeing program - Sport Master.

• Complimentary beverages and snacks.

• Social events and team-building activities.

• A diverse and inclusive workplace.

• Opportunity to acquire valuable e-commerce experience.