Customer Experience Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• At Coconut, we facilitate connections between founders and businesses with exceptional remote talent, emphasizing meaningful and dependable partnerships.

• We are firm believers that success is achieved when everyone benefits.

• Our clients reach their objectives while our virtual professionals find purpose and growth in their roles.

• We are currently in search of outstanding talent for the position of Customer Experience Coordinator.

• This is a part-time role offering a monthly salary of $650 for 30 hours per week during CST business hours.

⛳️ Requirements

• Respond to inbound phone calls to assess if the caller requires sales support or customer service.

• Evaluate incoming sales inquiries and arrange appointments using the CRM.

• Follow up with sales leads via phone until an appointment is confirmed or the lead is disqualified.

• Address customer service inquiries and provide general information.

• Schedule service appointments for current customers.

• Escalate complicated customer issues to the business owner as necessary.

• Manage calendars for both sales and service appointments.

• Update customer records and ensure accurate CRM data maintenance.

• Provide general administrative support to keep scheduling and customer information well-organized.

• Preferred: Experience in home service or service-oriented businesses.

• Comfortable with making follow-up calls and nurturing leads across multiple interactions.

• Previous exposure to CRM systems and scheduling tools is beneficial.

• Non-negotiable Requirements: Excellent spoken and written English, with confidence in handling inbound phone calls.

• Experience in customer service, inside sales, or appointment setting is essential.

• Strong organizational skills and meticulous attention to detail, especially when managing schedules and CRM updates.

• Industry/Tools Experience: CRM

🏝️ Benefits

• Competitive Salary – We value your skills and experience with a comprehensive compensation package.

• 13th Month Pay – Enjoy an additional month’s salary—because who doesn’t appreciate a bonus?

• Paid Time Off – Recharge with 12 days of PTO that you can utilize however you prefer—be it vacation, self-care, or simply a break!

• US Holidays Off – Benefit from 12 paid US holidays throughout the year.

• Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.

• Comprehensive Healthcare – We provide you and your family with excellent healthcare benefits.

• Life Insurance – Our full-time HMO plan includes life insurance for added peace of mind.

• Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.

• Milestone Gifts & Birthday Treats – We celebrate your achievements and enhance your special day!

• Exciting Team Experiences – Enjoy activities like island getaways, virtual town halls, and regional meetups—because work should also be enjoyable!

• Stay Connected – Be a part of a supportive network where you can learn, grow, and engage with incredible individuals.