Customer Experience Associate – Seasonal

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide outstanding customer service throughout the shopping experience

• Offer product suggestions and sizing advice

• Process orders and give status updates

• Handle returns and exchanges efficiently

• Address shipping concerns effectively

• Master operational protocols for precise and efficient order management

• Work collaboratively with various departments to ensure a top-notch customer experience

• Communicate customer feedback to Operations and Product Development teams to foster enhancements

• Cultivate a thorough understanding of business operations to offer knowledgeable assistance

⛳️ Requirements

• Immediate availability / ASAP

• Preferred availability on Sunday, Monday, and Friday, from 9:00am–5:00pm EST, totaling approximately 24 hours weekly

• Willingness to increase hours up to 40 per week during the BFCM sale period, from November 17 to December 15

• Must reside in the U.S.

• Possess a bright, friendly, empathetic, and gracious demeanor when interacting with customers

• Excellent written and verbal communication skills

• Comfortable navigating various customer service platforms

• Capable of crafting personalized and thoughtful responses via email and messaging

• Highly organized and detail-focused

• Ability to independently manage one's schedule while working remotely

• Skilled in multitasking and managing several priorities

• Previous experience in an e-commerce customer service team is preferred

• Previous retail experience is advantageous

• Familiarity with Shopify and Gorgias is a plus

🏝️ Benefits

• Opportunity to increase hours up to 40 per week during the BFCM sale period, from November 17 to December 15

• Potential to transition into a long-term, non-seasonal part-time position based on performance and business requirements