Customer Experience Associate I

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Serve as the primary contact for inquiries from both potential and current recipients and affiliates of the Iowa Medicaid Program.

• Deliver personalized telephone support to applicants, beneficiaries, and enrollees in customer service capacities.

• Precisely document enrollment requests and any changes in status.

• Input application and enrollment details into a web-based system for customers applying for the program via phone.

• Stay proficient in technical and program policy aspects of the Iowa Family Care rules/guidelines and related program policies.

• Supply clear, comprehensive, accurate, and objective information based on a thorough understanding of program requirements.

⛳️ Requirements

• Fundamental knowledge of a call center environment in a customer service capacity and familiarity with quality monitoring processes.

• Capability to establish and sustain effective working relationships with applicants, beneficiaries, and colleagues.

• Proficiency in problem-solving through analysis and continuous feedback.

• Achieve outcomes through knowledge, empathy, and dedication.

• Ability to engage with individuals from diverse backgrounds.

• High School diploma or GED is required.

• Background check is mandatory.

• Must live within a one-hour driving distance from Des Moines, IA.

🏝️ Benefits

• Paid training with provided equipment.

• Full-time schedule (40 hours per week).

• Opportunities for career advancement.

• PerkSpot - Employee discount program.

• Comprehensive benefits options, including health insurance, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick leave.