Customer Experience Associate

This is a fully remote position, open to applicants in Utah.

📋 Description

• Serve as the voice of the Ollie brand to both current and potential customers.

• Provide an unforgettable customer experience that fosters long-lasting relationships with our pups and their pet parents.

• Oversee customer interactions across various channels, including emails, phone calls, our order management system, and more!

• Diligently track and assess customer feedback and engagement.

• Contribute to initiatives aimed at achieving our CX Vision of establishing a world-class, genuinely kind customer experience.

• Assist in the development of agents not only in meeting their KPIs and fulfilling their roles but also in their career growth.

• Create and lead projects and initiatives designed to enhance the Ollie experience in Canine Care and beyond!

⛳️ Requirements

• A Bachelor’s Degree from an accredited four-year college or university.

• Prior experience in customer-focused roles (retail, food service, etc.).

• Experience with pets or health foods is preferred.

• Familiarity with Gladly or a similar platform is a plus.

• A desire to work in a pet-friendly, fast-paced environment.

🏝️ Benefits

• Competitive hourly wage along with potential annual bonuses.

• Sponsored 401k program with an employer match of up to 4%.

• Comprehensive health coverage that includes medical, dental, and vision.

• Paid parental leave.

• One week of paw-ternity leave for new dog parents.

• Ollie subscription for one dog.

• Motivating team members!