Customer Digital Engagement Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and implement customer email and in-app engagement initiatives.

• Create automated customer journeys for onboarding, adoption, renewals, and expansion.

• Segment customers based on behavior, lifecycle stage, or health status.

• Develop self-service resources such as webinars, knowledge base articles, videos, and guides.

• Monitor engagement metrics and enhance campaigns through A/B testing.

• Collaborate with Customer Success, Product, Marketing, and Support teams.

• Identify customers who may require personal outreach based on digital engagement indicators.

⛳️ Requirements

• 1-3 years of experience in Customer Success, digital/community engagement, or customer marketing operations.

• Practical experience with Pendo or a similar digital adoption/engagement platform is necessary.

• Familiarity with digital community platforms (forums, in-app communities, or similar) is a significant advantage.

• Basic comfort with engagement/usage data and reporting tools.

• Excellent, customer-oriented written communication skills.

• Organized and capable of independently managing recurring programs and campaigns.

• Interest in SaaS, DevOps, or software testing is beneficial; prior experience in a marketing team is not required.

🏝️ Benefits

• Health insurance.

• 401(k) plan.

• Professional development opportunities.