Customer Delivery Manager, Insurance Software

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• You will provide prospective customers with proof of concepts and serve as the main point of contact both prior to the product purchase and during the implementation phase.

• You will rapidly and successfully deploy our SaaS solution at customer locations, guiding them on how to use and operate the product, ensuring a seamless software go-live.

• After the go-live phase, you will assist with troubleshooting and respond to inquiries, establishing the groundwork for the customer's long-term success.

• You will take charge of project management and maintain communication with all stakeholders, both internal and external; regular meetings with the team will be conducted to keep everyone updated.

• When necessary, you will document requirements, customizations, and project progress.

⛳️ Requirements

• You possess a minimum of 4–5 years of experience working on technical projects or integrations, preferably at a SaaS provider in the insurance sector.

• You have a technical affinity, with a preference for a technical background.

• You are capable of establishing strong, trust-based relationships with both internal and external stakeholders.

• You are comfortable with project management and operate in a solution- and detail-oriented manner.

• Fluent business-level communication skills in English and German, both written and spoken, are essential; knowledge of French is an advantage.

• Familiarity with APIs, BPMN, SaaS platforms, AWS technologies, testing, requirements engineering, and the insurance industry is a plus.

• Consulting experience is a significant advantage.

• You have a curiosity and a desire to understand the insurance landscape and its processes.

• You are accustomed to working in a dynamic environment and are familiar with agile project management methodologies.

• Willingness to travel approximately 20% within Switzerland and/or Germany (if applicable).

🏝️ Benefits

• An appealing compensation package tailored to your experience, qualifications, and responsibilities.

• A remote-friendly working model with occasional travel to our offices in Berlin and Zurich.

• 30 days of vacation, plus an additional half day off on December 24th and 31st.

• A personal learning and development budget of at least €500 (potentially more) invested in your professional growth.

• Exciting internal advancement opportunities thanks to a structured role-development model, regular feedback cycles, and performance reviews.

• A company subsidy for Urban Sports Club membership to promote your work–life balance.

• A heavily subsidized company pension plan to help secure your future together.

• A VSOP program that allows you to share in the company’s success as an employee.

• Modern hardware is provided — you can choose between Windows or iOS.

• Weekly company lunches and a well-stocked snack bar to keep you energized throughout the day.

• As part of a dynamic and motivated team of experts, you will directly benefit from your colleagues' knowledge; team spirit and mutual support are integral to our culture.