Customer Care Specialist – Languages

This is a fully remote position, open to applicants in Europe.

📋 Description

• Oversee and address customer feedback across various platforms, including Trustpilot, Google Reviews, App Store, Play Store, and social media channels.

• Investigate and resolve requests for refunds, payment disputes, fraud-related issues, and chargebacks.

• Offer dedicated support to high-value clients, including influencers, affiliates, journalists, partners, and other key stakeholders.

• Manage Data Subject Rights (DSR) inquiries, ensuring compliance with GDPR and internal policies for data access, deletion, rectification, portability, and marketing opt-out requests.

• Review documentation and confirm legal requirements prior to processing sensitive customer inquiries.

• Collaborate closely with Legal, Finance, Product, Marketing, QA, and Operations teams to address complex cases.

• Utilize AI-driven tools to enhance case management, customer communication, and operational efficiency.

• Identify and implement opportunities to refine processes and elevate the overall customer experience.

⛳️ Requirements

• Prior experience in Customer Care, Regulatory complaints, Reviews Management, GDPR/Data Privacy, or related fields.

• Exceptional written and verbal communication skills.

• Robust analytical and problem-solving capabilities.

• Experience in managing sensitive or high-stakes customer cases.

• Proficiency in utilizing AI tools and technology to enhance productivity and decision-making.

• Ability to manage multiple cases while upholding high-quality standards.

• Customer-centric mindset with a keen attention to detail.

• Language Requirements: 2 positions require Native English + one additional European language (Italian, French, German, Portuguese, or Dutch). 2 positions require Native Spanish + one additional European language (Italian, French, German, Portuguese, or Dutch). 1 position requires fluency in both Chinese and Japanese (spoken and written). Additional languages will be viewed as a significant advantage in our global Customer Care setting.

🏝️ Benefits

• Opportunity to be part of a rapidly expanding global technology company.

• Exposure to strategic and high-impact customer cases.

• AI-driven environment with state-of-the-art tools and ongoing innovation.

• Professional growth and career advancement opportunities.

• International and collaborative work atmosphere.

• Flexible and remote-friendly culture.