Customer Care Specialist I

This is a fully remote position, open to applicants in Ohio, +1 more state.

📋 Description

• Provide assistance to members, beneficiaries, or providers regarding routine service inquiries.

• Address and resolve routine service inquiries for members, beneficiaries, or providers.

• Ensure compliance with all HIPAA, State, and Federal regulations and requirements.

• Conduct research, follow up, and resolve all outstanding issues promptly.

• Enhance member or provider relationships by delivering exceptional customer service.

• Maintain a thorough understanding of all policies and procedures.

• Follow all departmental and company guidelines and protocols.

• Keep comprehensive and accurate records of all communications.

• Serve as a mentor for newly hired employees.

⛳️ Requirements

• A High School Diploma or equivalent is mandatory.

• A minimum of two (2) years of customer service experience is preferred.

• Experience in a call center environment is preferred.

• Strong critical thinking and listening abilities.

• Skills in decision-making and problem-solving.

• Proficiency in computer usage with a strong understanding of a Windows environment.

• A typing speed of at least 35 words per minute (WPM).

• Excellent written and verbal communication skills.

• Ability to perform well under pressure.

• Professional phone etiquette and proper grammar usage.

• Capability to thrive in a fast-paced environment.

• Adaptability to an ever-changing work environment.

• Strong attention to detail.

• Ability to manage multiple tasks effectively.

• Capability to work independently as well as collaboratively within a team.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development opportunities

• Bonuses