Customer Care Specialist, Dutch/German

This is a fully remote position, open to applicants in Turkey, +6 more countries.

📋 Description

• Provide an exceptional customer experience through phone, chat, and email interactions.

• Establish strong and authentic connections with customers, particularly during difficult or sensitive circumstances.

• Actively engage in listening to comprehend customer needs, concerns, and underlying issues.

• Communicate effectively, confidently, and with empathy.

• Assume complete responsibility for customer inquiries and ensure timely resolutions.

• Proactively reach out to customers to confirm that issues have been resolved.

• Convert dissatisfied customers into loyal advocates.

• Work collaboratively with internal teams to escalate, monitor, and resolve complex issues.

• Accurately record customer interactions and outcomes in internal systems.

• Provide customer insights and feedback to facilitate ongoing improvements.

• Primarily assist customers via phone, while also engaging through chat and email as required.

• Operate within a 7-day support model, with scheduled shifts between 07:00 and 19:00 CET.

• Be available to work weekends once a month or every six weeks, with prior notice given.

⛳️ Requirements

• Native or fluent in Dutch or German, both written and spoken.

• At least 6 months of experience in customer care services.

• Excellent communication skills and emotional intelligence for impactful customer interactions.

• A genuine empathy and desire to assist individuals.

• Resilience and calmness when addressing complaints or challenging conversations.

• A proactive approach with a strong ability to follow through.

• Comfort in a fast-paced, evolving startup environment.

• Agile, adaptable, and invigorated by change.

• Strong problem-solving abilities and confidence in taking ownership.

• Experience in fintech, banking, payments, or financial services is preferred.

• Previous experience in phone-based customer support is advantageous.

• Availability for scheduled shifts between 07:00 and 19:00 CET.

• Willingness to work weekends once per month or every six weeks.

🏝️ Benefits

• Opportunities for continuous personal and professional development.

• Flexible remote or hybrid working options available throughout Europe.

• Participation in a Stock Options/Shares program.

• Ongoing support and care within a modern, friendly, and environmentally conscious corporate culture.

• Access to company accommodations in Cyprus for the Work & Swim initiative.

• Competitive salary package.

• Potential for up to a 15% monthly bonus tied to individual and team performance.

• Chance to enhance skills in a dynamic FinTech environment.