Customer Care & Retention Specialist, Dutch, English – Antivirus Software Support

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Manage incoming customer calls in a courteous and professional manner.

• Assist customers with inquiries regarding antivirus software and subscriptions.

• Assess customer needs and deliver suitable solutions.

• Enhance customer retention by addressing concerns, resolving issues, and ensuring customer satisfaction.

• Provide basic troubleshooting assistance for software-related challenges.

• Accurately record customer interactions in internal systems.

• Collaborate with colleagues to ensure a superior customer experience.

⛳️ Requirements

• Proficiency in Dutch at a B2 level or higher (both written and spoken).

• Proficiency in English at a B2 level or higher (both written and spoken).

• Strong communication and customer service abilities.

• Fundamental technical knowledge and confidence in using computers and software applications.

• A positive outlook and a customer-centric approach.

• Prior experience in customer service, retention, technical support, or a contact center is beneficial but not mandatory.

🏝️ Benefits

• Competitive salary along with performance-based bonuses.

• Comprehensive onboarding and training fully funded.

• Additional health insurance coverage.

• Food vouchers provided.

• Multisport card access.

• Employee Assistance Program available.

• Referral bonus scheme.

• Opportunities for career advancement within a global organization.

• Ongoing learning and professional development.

• A supportive, diverse, and collaborative work environment.