Customer Care Representative – Phone Based

This is a fully remote position, open to applicants in Utah.

📋 Description

• Manage incoming communications for prominent brands

• Provide assistance to customers regarding inquiries, service requests, account requirements, and product support

• Utilize guided systems and resources to ensure exceptional customer service

• Uphold professionalism, precision, and brand consistency

• Enjoy flexible scheduling options once certified

⛳️ Requirements

• High school diploma or GED

• Must be at least 18 years old

• Authorized to work in the United States

• U.S. resident (with the exception of CA, CO, CT, MA, MD, NY, OR, WA, WI)

• Capable of adhering to detailed processes and achieving performance targets

• Excellent communication and active listening abilities

• Proficient in navigating computer applications and web-based tools

• Ability to work autonomously and stay accountable to schedules

• Preferred: Previous experience in a call center or customer service

• Bilingual (Spanish/English) is preferred but not mandatory

🏝️ Benefits

• Flexible scheduling options after certification

• Compensated training after successful client certification

• W2 employment structure offering payroll, protections, and stability

• Paid time off and optional supplemental insurance (Aflac)

• Telehealth access for households via MDLive

• Opportunities for performance-based incentives

• Pathways for career advancement into support, QA, and leadership roles