Customer Care Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Initiate claims following best practices as assigned.

• Deliver outstanding customer service to callers.

• Address customer inquiries regarding disability and leave management claims.

• Encourage the use of digital self-service options.

• Efficiently navigate various computer applications and accurately record claim details.

• Maintain a focused workspace free from distractions during work and training hours.

• Take responsibility for each caller’s needs, utilizing every interaction to enhance value and promote The Hartford brand.

• Successfully complete a multi-week classroom training program for new hires.

• Be available to work on holidays as required by business needs.

⛳️ Requirements

• Proven experience in customer service, call center, insurance, retail, restaurant, or a similar field.

• Capability to thrive in a fast-paced, complex environment while managing multiple programs.

• Strong problem-solving and critical-thinking abilities.

• Exceptional attention to detail.

• Excellent communication skills with the ability to empathize with both customers and colleagues.

• Adaptability in a dynamic work setting.

• High School Diploma or equivalent experience is mandatory.

• Willingness to adhere to the training and work schedule.

• Requirement for high-speed broadband internet service; DSL, wireless, Wi-Fi, hotspots, fiber without a modem, and satellite connections are not recommended or supported.

• The modem/router/gateway provided by the internet service provider must be directly connected to the Hartford-issued computer via an Ethernet cable.

• Minimum upload/download speeds of 10 Mbps/300 Mbps are necessary.

• Successful completion of the multi-week classroom training program for new hires is required.

• Availability to work Monday–Friday, 11:30 AM–8:00 PM EST during and after training.

• Bilingual skills in Spanish are an advantage.

🏝️ Benefits

• Five weeks of paid training.

• Continuous coaching and development opportunities.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Life insurance options.

• Disability insurance provisions.

• 25 days of paid time off in the first full year of employment.

• Paid holidays.

• Tuition reimbursement program.

• Student Loan Paydown Program.

• 401K retirement plan.

• Award-winning well-being program.

• Opportunities for career advancement.

• Short-term or annual bonuses.

• Long-term incentives.

• Immediate recognition for outstanding performance.