Customer Care Representative

This is a fully remote position, open to applicants in Australia.

📋 Description

• Handle incoming calls from families and caregivers

• Offer information and explore available options

• Provide guidance on services that facilitate independent living at home

• Counsel on both short-term and long-term care options

• Manage calls in a dynamic contact center setting

• Achieve output and quality KPIs and competencies

• Assist customers while enhancing community well-being

⛳️ Requirements

• Role based in Australia

• Must possess full work rights for employment in Australia

• Residency required in Victoria, New South Wales, or Queensland

• Availability needed for a rotational schedule between Monday and Friday from 7 am to 10 pm and Saturday from 9 am to 4 pm AEST

• Full-time commitment of 38 hours per week across 5 shifts

• Completion of a National Police Clearance is mandatory

• Outstanding customer service abilities

• Proficient in PC use and familiar with various computer platforms and software

• Capability to manage incoming calls in a bustling contact center

• Strong multitasking abilities

• Excellent verbal and written communication skills

• Willingness to learn and keep current with process updates

• Ability to meet output and quality KPIs and competencies

• Windows 11 PC or laptop equipped with an i5 processor, 8GB RAM or equivalent

• Minimum internet speeds of 50 Mbps download and 20 Mbps upload

• Anti-virus software installed and Windows Defender activated

• Two separate monitors, in addition to the laptop screen

• Reliable hardwired NBN internet connection; no hotspotting or tethering; Starlink not approved

• Headset with a microphone required

• Smartphone with Android 14 or iOS 16 or later

• MacBooks are not compatible with the system

🏝️ Benefits

• Compensated training

• Access to additional support during onboarding

• Financial and non-financial rewards

• Opportunities for career advancement and development

• Internal career progression paths

• Comprehensive wellness program

• 24/7 personal safety and support service

• Employee discounts on technology, phone bills, fuel, groceries, fashion, dining, and entertainment

• Employee Referral Program with potential bonuses

• Accessibility accommodations throughout the hiring process