Customer Care Associate – Medicaid Call Center

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Deliver exceptional customer service within the KanCare Contact Center.

• Collect comprehensive documentation and input data into various systems.

• Address inquiries regarding the eligibility process and provide general information about Family Medical and E&D/LTC Programs.

• Handle calls with courtesy, accuracy, and clarity.

• Ensure high-quality customer service while emphasizing the precision of the information given.

• Assess information obtained during phone interactions, pose relevant follow-up questions, request additional details, and gauge the potential consequences of the information shared.

⛳️ Requirements

• High School diploma or GED equivalent; post-secondary education is preferred.

• A minimum of six (6) months of experience in customer service.

• At least six (6) months of experience in Family Medical Medicaid eligibility is preferred.

• Familiarity with Medicaid and managed care programs is preferred.

• Bilingual in Spanish and English with the capability to speak and read both languages fluently is preferred.

• Strong computer proficiency with the ability to navigate complex software systems is preferred.

• Experience with MS Office, Outlook, and internet usage is preferred.

• Excellent data entry skills with the ability to accurately type 30 words per minute is preferred.

🏝️ Benefits

• Health benefits (medical, dental, vision) are available from the first day of employment.

• Paid time off begins to accrue after 180 days (approximately 6 months) of employment.