Customer Care Agent – All Genders

This is a fully remote position, open to applicants in Germany.

📋 Description

• Customer Care: You will maintain close contact with our customers and serve as their primary point of contact.

• Service Excellence: You will handle customer inquiries and resolve issues over the phone and via email, ensuring our service remains at the highest level.

• Optimization: You will actively work on enhancing our customer service and relay feedback to the relevant department.

• Team: You will report to the Customer Care Team Lead and collaborate closely with colleagues from Customer Success, Project Management, Business Development, Engineering, and Product.

• Complaint Management: You will maintain an overview even in complex cases and customer complaints, responding to situations in a de-escalating manner.

⛳️ Requirements

• Your Background: You have gained initial experience in customer support, call centers, customer service, or a similar environment.

• Your Mentality: You remain calm and friendly, even in stressful situations.

• Work Style: You enjoy working analytically and seek creative solutions for your customers’ problems.

• Work Ethic: You are eager to work in a fast-paced environment, demonstrate initiative, and are highly motivated to learn new skills.

• Language Skills: You possess C2 level German language skills and have basic English knowledge; additional language skills are an advantage.

🏝️ Benefits

• Mobility Tailored to Your Needs: Full speed ahead - Whether sustainably with bike leasing or conveniently with travel cost subsidies, we keep you mobile and flexible.

• Ownership & Scope for Creativity: Your impact, your results - Take full ownership of your area and your KPIs.

• Team Culture & Networking: Genuine connections – even beyond daily business. Celebrate successes with us at legendary team events and Spirit Days.

• Productive Environment: Your well-being is the foundation for strong performance. To ensure you stay fit and satisfied even remotely, we support you with a monthly meal allowance.

• Health & Balance: Stay in balance with EGYM Wellpass or Urban Sports Club - nationwide access to over 1,000 sports and health facilities.

• Top Equipment & Ergonomics: Whether Mac or Windows, in the office or remote - your efficiency and comfort at work are prioritized.

• Dress Code? Your Style: We value what you achieve – not what you wear. Dress in what makes you feel most comfortable.