Customer Care Advisor – German Speaking

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Demonstrate performance efficiency regarding the designated number of tickets, phone calls, and live chats/messaging, maintaining a strong attention to detail.

• Achieve the agreed level of customer satisfaction (CSAT) in interactions conducted via email, phone, and live chats/messaging.

• Maintain a high degree of adherence to schedules and rotas in accordance with set targets.

• Provide assistance to customers through emails, phone calls, live chats/messaging, and social media channels.

• Collaborate effectively with other departments, including clinical, social, and pharmacy dispensing teams.

• Gather customer feedback to share with senior agents and team leads.

• Ensure timely handling of patient requests.

• Assist with the training of new hires when necessary.

• Exhibit problem-solving skills and communicate effectively with fellow team members and management to identify the root causes of customer issues.

• Work from templates as required and offer suggestions or decisions in alignment with senior agents and the team lead.

⛳️ Requirements

• Native German speaker with a high level of proficiency in English.

• At least 2 years of experience in an online customer service environment.

• Experience in handling multi-channel support (Email, Chat, Phone).

• Familiarity with cloud-based platforms such as Zendesk.

• Proficient computer skills.

• Knowledge or experience in pharmacy/skincare is preferred.

🏝️ Benefits

• 25 days of holiday plus UK Bank Holidays (excluding two per year).

• Private health insurance, including additional dental and eye care coverage.

• Pension scheme.

• Enhanced parental leave.

• Cycle-to-work scheme.

• Electric car scheme.

• Monthly free Dermatica and MedExpress products, along with family discounts.

• Home office allowance.

• Access to a Headspace subscription, discounted gym memberships, and a budget for learning and development (including an Audible subscription).