Customer Care Advisor

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Providing a tailored and personal service to each customer to fulfill their needs

• Addressing customer inquiries within our established response time

• Managing customer questions across various platforms, including live chat, phone calls, email, and social media

• Cultivating relationships with customers and utilizing initiative when handling inquiries

• Coordinating with the warehouse team and couriers to resolve any order-related issues

• Collaborating closely with stores and other departments at head office

• Please be aware: to support our international clientele, you will need to work until 8pm on one or two evenings each week. Your working hours will also encompass some Saturday and bank holiday coverage.

⛳️ Requirements

• At least 1 year of demonstrated experience in a similar position (including live chat, phone calls, and email), whether in an office setting or remotely

• A genuine enthusiasm for customer service

• A confident and comfortable telephone demeanor, with the capability to showcase exceptional communication skills (both written and verbal)

• Comfort in a fast-paced, multi-channel environment, with a demonstrated ability to take initiative

• Excellent organizational and multitasking abilities, while maintaining a keen attention to detail

• Consistently embodying our Mint Velvet brand values

🏝️ Benefits

• Competitive starting salary and excellent career opportunities in a dynamic and expanding business

• 25 days of holiday, in addition to bank holidays and a day off for your birthday

• Company-funded private health insurance and access to Smart Health

• Life assurance

• Discretionary bonus scheme

• 50% employee discount

• Personalized induction support and continuous development to ensure your success in the new role