Customer Call Centre Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Sell ONTC bus/train and interline tickets via phone.

• Provide fare and schedule details for all services to the public.

• Conduct daily audit tasks to reconcile paperwork and sales.

• Address customer inquiries through email, phone, live chat, social media, and other correspondence.

• Handle customer concerns and complaints.

• Utilize Bus Parcel Express software to provide quotes over the phone.

• Monitor and respond to inquiries on social media platforms.

• Communicate with Customer Service Sales Agents, Motor Coach Operators, and the Control Centre.

• Operate within a 24/7 call center environment with rotating day, evening, and night shifts.

⛳️ Requirements

• Secondary School Diploma or General Educational Diploma (GED).

• 2-3 years of experience in customer service within a fast-paced environment, preferably in a call center.

• Proficient in both official languages (English and French).

• Must pass a French language proficiency assessment.

• Willingness to work shifts, weekends, and holidays.

• Ability to work independently from home with a secure, quiet workspace and a closed door.

• Dedicated internet bandwidth of at least 10 Mbps download and 1 Mbps upload to ensure high call quality and quick responses.

• Strong computer skills and familiarity with Windows-based applications.

• Exceptional oral and written communication abilities.

• Previous experience in reconciling multiple transactions.

• Knowledge of media platforms such as Facebook and Twitter.

• Adaptability to changing schedules.

• Understanding of Accessibility Regulations (AODA).

• Commitment to health and safety standards.

• Must successfully clear a criminal record check, employment references, and educational verification.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Defined benefit pension plan.

• Paid vacation.

• Paid personal leave days.

• Discounted transportation on bus and passenger rail services.

• Accommodation for applicants with disabilities throughout the recruitment process.

• Barrier-free employment accommodations.

• Commitment to employment equity.