CRM Team Lead

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead and mentor a team of up to 10 CRM Consultants, ensuring their output consistently aligns with Massive Rocket’s standards for quality, efficiency, and execution.

• Hold the team accountable to industry-leading delivery practices and the expectations set by the CRM Practice.

• Oversee the comprehensive execution of CRM initiatives within the Braze platform across various channels.

• Configure and customize Braze to effectively implement strategies and campaigns with accuracy.

• Design and launch focused, high-impact marketing campaigns utilizing Braze’s messaging capabilities.

• Utilize Braze’s segmentation and personalization tools to create tailored experiences for specific audience segments.

• Collaborate closely with the strategy team and other stakeholders to ensure flawless alignment between strategy and execution.

• Work directly with clients to comprehend their objectives and develop solutions that yield meaningful and enduring results.

⛳️ Requirements

• Over 10 years of CRM expertise, delivering high-quality results within intricate customer engagement ecosystems.

• More than 4 years in a leadership or management role (such as Head of CRM or CRM Team Lead), guiding teams to achieve consistent, high-impact outcomes.

• At least 2 years of practical experience with Braze, possessing a strong understanding of its features and best practices.

• Exceptional attention to detail, including quality assurance across campaigns, integrations, and documentation.

• Strong background in digital marketing, with a clear comprehension of how CRM integrates into the broader customer experience.

• Demonstrated ability to leverage AI tools to enhance productivity and streamline daily workflows.

• Solid understanding of relational databases and data structures for improved segmentation and personalization.

• Proactive and collaborative mindset, thriving in cross-functional environments.

• Excellent interpersonal and communication skills, developed through agency or client-facing roles.

• Comfortable operating in dynamic agency environments, managing multiple stakeholders and priorities.

• Fluent in English (C1 level) with strong written and verbal communication abilities.

🏝️ Benefits

• Rocket-Fuelled Growth – Tackle significant challenges, learn rapidly, and advance more quickly than anywhere else.

• A Culture That Actually Gives a Damn – Supportive, positive, and centered around individuals who genuinely want to see you succeed.

• A Global Crew – Collaborate with exceptional teammates across Europe, the US, and beyond.

• Remote-First for Life – Work from wherever you feel your best.

• Real Career Momentum – Clear paths for progression, true ownership, and opportunities to evolve into your next chapter.

• Moments That Matter – Gatherings, events, and team experiences that make the journey unforgettable.