Crisis Support Specialist

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Answer calls, chats, and texts for the 988 Suicide & Crisis Lifeline and local crisis lines.

• Work collaboratively with individuals in crisis, family members, and both internal and external treatment team members.

• Provide person-centered services that encourage coping skills, recovery, and resilience.

• Facilitate access to natural supports and community resources.

• Evaluate strengths, needs, barriers, and challenges related to crises and short-term objectives.

• Deliver education, counseling, problem-solving, role modeling, referrals, advocacy, and crisis intervention.

• Organize and manage referrals to behavioral health and substance use services.

• Adhere to procedures and protocols for text/chat, crisis calls, and care coordination queues.

• Respond swiftly and professionally to service requests during scheduled shifts.

• Collaborate with CCBHCs, hospitals, and other service providers.

• Conduct follow-up calls, texts, or chats for postvention support.

• Accurately and promptly complete necessary documentation.

• Stay informed about current agency and program training requirements.

• Maintain HIPAA confidentiality and privacy standards.

• Foster healthy relationships, maintain professional boundaries, uphold ethical practices, and exhibit a kind demeanor.

• Carry out additional responsibilities that support the organization’s mission and objectives.

⛳️ Requirements

• A bachelor’s degree in social work, human services, or a related field; equivalent relevant experience may also be considered.

• A minimum of two (2) years of experience providing person-centered support services.

• Proficiency with computers and previous experience using technology independently in a professional environment.

• Strong verbal and written communication, organizational, and interpersonal skills.

• Experience engaging with diverse populations.

• Exceptional customer service skills.

• Capability to learn and navigate new technologies, software applications, and phone systems.

• Ability to work both independently and as part of a team.

• Skill in maintaining effective working relationships with internal and external stakeholders.

• A positive and proactive attitude towards change and challenges.

• Proficiency in preparing and submitting detailed, accurate reports to the Department of Child and Families (DCF).

• Must successfully clear all required background checks.

• Preferred: one (1) year of experience in a CCBHC or CMHC.

• Preferred: previous crisis intervention experience, minimum of one (1) year.

• ICH Crisis Helpline Specialist Certification must be obtained within 12 months of hire.

🏝️ Benefits

• Flexible scheduling options to enhance a healthy work-life balance.

• Fully remote work capabilities.

• HealthSource covers 65% of health and dental insurance premiums.

• Six paid holidays.

• Four floating holidays.

• Additional paid time off.

• Eligibility to participate in a 401k matching program after one year of employment.

• Unlimited access to training and continuing education units (CEUs) through Relias.

• HealthSource covers the costs associated with obtaining the ICH Crisis Helpline Specialist Certification.

• Opportunities for career advancement within the organization.

• Crisis Support Specialist II: +$2 per hour.

• Crisis Support Specialist III: +$2 per hour.

• Additional benefits as outlined in the Employee Handbook.