Crisis Hotline and Customer Service, Ticketing Operator – Contract Basis

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Deliver psychological first aid by attending to, de-escalating/escalating, and intervening with crisis callers from our corporate clients in English, Malay, Mandarin, and Cantonese.

• Provide precise and current information to callers and individuals as needed.

• Accurately gather data regarding calls and callers while maintaining proper records.

• Oversee and manage the company’s customer service/ticketing platform, ensuring prompt resolution of app bugs and support inquiries.

• Collaborate with the in-house clinical team regarding administrative tasks and psychological case management.

⛳️ Requirements

• A degree qualification in any field is preferred.

• Proficient in English, Malay, Mandarin, and Cantonese.

• Must demonstrate punctuality, reliability, and the ability to work flexible shifts.

• Possess adequate digital and computer skills along with meticulous record-keeping abilities.

• Open-minded and culturally competent; respectful of diverse cultures, religions, and sexual orientations.

• Willingness to learn; dedicated and motivated to enhance skills and knowledge.

• Fresh graduates are encouraged to apply, as this is an entry-level position.

🏝️ Benefits

• Opportunity to create a positive impact and save lives.

• Work with a leading mental health technology company in Southeast Asia.

• Join us in making mental healthcare accessible to everyone.