Crisis Counselor

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver evidence-based information and referrals, brief supportive counseling, crisis intervention, and suicide prevention assistance to callers and/or chat/text visitors experiencing emotional distress.

• Provide follow-up support to high-risk callers expressing suicidal and/or homicidal thoughts and behaviors.

• Engage in at least two Lifeline continuing education webinars each fiscal year.

• Comply with the policies and procedures associated with each service provided by the program.

• Conduct assessments in line with program policies and procedures.

• Use resource referral databases to offer information and referral support to callers seeking mental health and substance abuse services.

• Document client interactions accurately and efficiently.

• Interact with clients via SMS texting, voice calls, and/or web chat.

• Perform additional duties as assigned.

⛳️ Requirements

• A bachelor's degree in Psychology, Social Work, Mental Health Counseling, Forensic Psychology, or a related field is preferred, or 4+ years of experience in place of a degree.

• A minimum of 1 year of experience in behavioral health and/or call center environments.

• Strong preference for candidates with experience in behavioral health and call center settings.

• Proficient in the English language, both spoken and written.

• Must be able to attend an uninterrupted 3-week training class.

🏝️ Benefits

• Medical

• Dental

• Vision

• Supplemental income insurance

• Employer-paid disability insurance

• Employer-paid life insurance

• Pre-tax FSA for medical and dependent care

• 401K available