Criminal Defense Intake and Scheduling Coordinator

This is a fully remote position, open to applicants in Honduras, +3 more states.

📋 Description

• Send agreements and assist clients throughout the onboarding journey.

• Keep precise records of leads using tracking systems.

• Manage inbound calls from prospective clients and perform initial intake.

• Pose qualifying questions to effectively assess and screen leads.

• Engage with leads through follow-ups to sustain interest and enhance conversions.

• Collaborate with internal teams via Slack to update the status of leads.

• Professionally reinforce company communication protocols and boundaries.

• Provide fee estimates based on a predefined framework.

• Arrange paid consultations for qualified prospects.

⛳️ Requirements

• At least 1 year of experience as an Intake Specialist or in sales/customer service positions.

• Experience in managing inbound calls and client intake procedures.

• Demonstrated ability to qualify leads and assist prospects in their decision-making process.

• Excellent verbal communication skills and phone etiquette, with clear English pronunciation and fluency in Spanish.

• Capability to build rapport and confidently steer conversations toward conversion.

• Strong attention to detail and the ability to accurately adhere to structured processes.

• Exceptional organizational skills with the capacity to handle multiple leads concurrently.

• A strong ownership mindset with initiative, proactive problem-solving skills, and a proven track record of following up and completing tasks with precision and accountability.

• Professional demeanor with a client-centric approach.

• Interpersonal abilities that combine empathy with assertiveness in setting boundaries.

• Competence in conveying value in a natural and persuasive manner.

• Remote work arrangement, following Pacific Standard Time (PST).

• Availability from Monday to Friday.

• Ability to work from 8:00 AM to 5:00 PM PST/PDT.

• Light call volume of 5-10 calls daily.

• Proficient in Quo VOIP, Slack, Google Sheets, Gmail, and Google Calendar.

🏝️ Benefits

• Competitive salary.

• Paid Time Off.

• Bonuses.

• 100% remote/home-based role.

• Full-time, long-term career possibilities.

• Parental Leave.

• Professional development and training opportunities.

• Dedicated team support.

• Alignment with our clients' core values.