Counseling Coordinator

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Oversee various priorities in a dynamic setting, managing scheduling, patient interactions, and the organization of group sessions.

• Facilitate and supervise the real-time delivery of virtual group therapy sessions.

• Supervise and maintain Zoom rooms to guarantee patients are attending the appropriate sessions.

• Perform proactive outreach to patients through phone calls, texts, and other communication methods.

• Lower no-show rates by encouraging appointment adherence and patient engagement.

• Identify patients who have missed their scheduled sessions and reach out to re-engage them in their treatment.

• Ensure that treatment plans are developed and correspond with scheduled services.

• Promote continuity of care through regular patient follow-up and communication.

• Assist PAC leadership with administrative tasks and special projects as required.

• Collaborate with centers to confirm availability for group therapy sessions and provide links for virtual sessions.

• Exhibit exceptional patient service.

• Undertake additional duties as assigned.

• Manage after-hours chat and direct feedback inquiries.

• Operate independently without immediate supervision or team lead support.

⛳️ Requirements

• Demonstrated experience working directly with patients with Substance Use Disorders (SUD).

• Required prior experience in healthcare, medical back-office, or customer service roles.

• A strong sense of compassion and a desire to assist individuals.

• Outstanding customer service skills are essential.

• Excellent written and verbal communication skills are required.

• High School Diploma or GED is necessary.

• Ability to prioritize tasks and manage multiple responsibilities effectively.

• Capable of sitting for extended periods.

• Familiarity with virtual platforms, including Doxy.me and Zoom.

🏝️ Benefits

• Make a meaningful daily impact on numerous lives.

• Comprehensive training available for newcomers to this field.

• Participate in community events that foster belonging and education.

• Events include community cookouts, various addiction treatment fairs, parades, school addiction awareness initiatives, and holiday celebrations.

• Opportunity to save lives every day!

• Medical, Dental, and Vision Insurance.

• Paid Time Off (PTO).

• A variety of 401K options, including a matching program with no vesting period.

• Annual Continuing Education Allowance in a related field.

• Life Insurance.

• Short and Long Term Disability coverage.

• Paid maternity and paternity leave.

• Mental Health days.

• Calm subscription provided for all employees.