Corporate Travel Counselor

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide travel advice and arrangements for corporate clients, including both individuals and groups.

• Perform analysis and research on travel options while proactively identifying traveler needs to promote additional services.

• Organize and book domestic and international business travel across various complexities, covering air, road, rail, and accommodation.

• Utilize Sabre or Amadeus Global Distribution Systems (GDSs).

• Ensure adherence to clients' established travel policies, service provider guidelines, and regulatory standards.

• Employ positive telephone service techniques and respond effectively to special customer requests.

• Collaborate with your team to coach, mentor, and provide constructive feedback aimed at enhancing service levels.

⛳️ Requirements

• A strong commitment to excellence in client service, with a focus on anticipating needs proactively.

• Proficient in GDS systems, specifically Sabre or Amadeus.

• A minimum of three to five years of experience in corporate travel exclusively.

• Excellent professional communication skills, both written and verbal.

• Strong attention to detail.

• Act with integrity and safeguard personal traveler information.

• Possess a comprehensive understanding of the travel industry, with a background in international business travel being advantageous.

• Ability to resolve customer issues promptly and independently or in coordination with suppliers.

• Team-oriented mindset with a willingness to accept and act on feedback.

🏝️ Benefits

• Health and life insurance.

• Retirement savings program with employer matching.

• Access to our global colleague assistance program.

• Wellness platform, eMindful.

• Parental leave.

• Adoption assistance.

• Travel perks.