COR Support Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Review underwriting guidelines and create policy documents in accordance with established protocols.

• Verify coverage specifics, limits, and premium information against source systems prior to issuance.

• Manage endorsements, renewals, and cancellations in line with compliance and company regulations.

• Work closely with onshore teams to address discrepancies and fulfill document requests.

• Keep policy records current in core processing systems.

• Comply with SLAs and turnaround times for policy issuance and related processes.

• Promote continuous improvement by identifying process gaps or inefficiencies.

• Ensure adherence to regulatory requirements and internal audit standards.

⛳️ Requirements

• High school diploma or equivalent is mandatory; an associate degree is preferred.

• A minimum of 2–3 years of experience in insurance policy processing, issuance, or related operational support roles is required.

• Knowledge of property and casualty insurance products and terminology is essential.

• Experience in shared services, BPO, or offshore delivery environments is advantageous.

• Proficiency in policy administration systems and the Microsoft Office Suite is necessary.

• Ability to interpret and apply underwriting instructions and guidelines effectively.

• Strong attention to detail is crucial for producing accurate policy documents.

• Effective communication and collaboration skills are required for working with distributed teams.

• Time management and organizational skills are needed to meet SLAs and handle multiple priorities.

• Problem-solving skills to quickly resolve discrepancies or data issues are important.

• Fluency in the English language is required.

🏝️ Benefits

• Medical, dental, vision, life, disability, and AD&D insurance.

• Tax-advantaged savings accounts.

• 401(k) plan with company match.

• Company holidays.

• Vacation and sick days.

• New parent leave.

• Restricted stock units for qualifying positions.

• Deferred compensation plan for eligible roles.

• Learning and leadership development programs.

• Competitive compensation.

• Health benefits.

• Retirement plans.