Contact Center Solution Designer

This is a fully remote position, open to applicants in Poland.

📋 Description

• Support the development of operational efficiency in the Customer Care area.

• Enhance the quality of customer experiences (CX) and design innovative solutions to streamline processes and automate service.

• Design and implement comprehensive Contact Center solutions.

• Advance customer service in an omnichannel model.

⛳️ Requirements

• A minimum of 2 years of experience with Contact Center systems.

• Experience in their configuration and optimization.

• Familiarity with systems such as Alfavox and Genesys.

• Proficiency in English at a minimum B2 level.

• Preferred: basics of networking, VM/K8S, cloud (Azure/GCP/AWS).

🏝️ Benefits

• Participation in projects of strategic importance for transforming business processes.

• Opportunity to implement innovative solutions based on AI and automation.

• A tangible impact on the direction of automation development and NLP/GenAI solutions.

• Opportunities for technical development in a modern technological environment.