Contact Center Sales Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Supervise the daily operations of the contact center while ensuring excellence in operational sales.

• Assess production metrics and procedures within a remote setting.

• Generate comprehensive reports on call center performance, outcomes, and business metrics.

• Conduct engaging daily meetings that inspire contact center personnel and reinforce established procedures.

• Promote clear and timely communication with managers, staff, and customers.

• Serve as a prominent role model and ensure adherence to company policies.

• Take charge of call center staffing and production responsibilities.

• Collaborate with HR and talent acquisition teams to recruit, select, and onboard new talent.

• Oversee team performance and drive towards production objectives.

• Enhance workflows and sales results through the use of SPI, BUZZ, and XBP.

⛳️ Requirements

• Minimum of 3 years of prior management experience in a comparable environment.

• Strong comprehension of call center operations.

• Proven ability to motivate staff to adhere to procedures and achieve maximum production targets.

• Technical expertise with industry-related technologies.

• Familiarity with SPI, BUZZ, and XBP is advantageous.

• Excellent communication skills to effectively engage with diverse customers and quickly build rapport through phone and personal interaction.

• Bachelor's degree in Business or a related field, or equivalent relevant professional experience.

🏝️ Benefits

• Ownership of the recruitment lifecycle with collaboration from HR and TA teams.

• Continuous management and regular performance evaluations.

• Professional development opportunities from initial onboarding through ongoing career growth.

• Option for a remote work environment.