Contact Center Representative

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Candidates selected for this position MUST be available to work Monday through Friday from 8:30 AM to 5 PM, with Saturday availability required at least twice a month for shifts from 9 AM to 1 PM and 1 PM to 5 PM.

• Deliver knowledgeable, prompt, accurate, and courteous service to members of the credit union.

• Engage with members through digital channels to assess and address their unique financial requirements.

• Manage inbound calls effectively while seeking solutions to various issues.

• Recognize and capitalize on sales opportunities based on identified needs.

• Build long-term financial relationships with our members.

⛳️ Requirements

• A minimum of two years of experience in a customer service role, particularly in a high-volume call center, is essential.

• Previous banking experience is strongly preferred.

• Experience with CRM systems is preferred.

• Candidates must demonstrate excellent communication, interpersonal, organizational, and problem-solving skills.

• A positive, patient, and customer-focused attitude is required at all times.

• The ability to multitask is crucial for success in this role.

• Bilingual skills, particularly in Spanish, are preferred.

🏝️ Benefits

• Comprehensive medical, dental, and prescription coverage.

• 401(k) retirement plan.

• Profit-sharing opportunities.

• Generous paid time off policy.

• Discounts on products and services.

• Paid time off for volunteering activities.

• Extensive educational and developmental opportunities.

• Access to a formal Tuition Assistance Program.