Contact Center Executive

This is a fully remote position, open to applicants in Spain.

📋 Description

• The Customer Support Executive assists Hotelbeds and Bedsonline clients with operational booking-related inquiries throughout the entire customer journey (pre-arrival, during the stay, and post-travel).

• This role provides swift and precise solutions in accordance with service deadlines, quality standards, and protocols, with the goal of achieving first contact resolution and ensuring high customer satisfaction.

• Manage operational inquiries concerning bookings prior to arrival, during the stay, and after travel.

• Efficiently resolve client issues while following established service levels, quality benchmarks, and procedures.

• Deliver timely and accurate information to facilitate a seamless client experience.

• Strive for first contact resolution whenever feasible.

• Escalate complex cases as per established protocols.

• Maintain detailed case documentation within internal systems.

• Contribute to a high-performing, customer-centric service culture.

⛳️ Requirements

• Proficiency in English and German is essential for this position (both spoken and written).

• Experience in customer service or operational support; a background in travel or hospitality is preferred.

• Strong problem-solving abilities with a keen attention to detail.

• Capability to handle multiple requests in a dynamic, fast-paced environment.

• Customer-oriented mindset with a robust commitment to service excellence.

• Clear and effective written and verbal communication skills.

• Familiarity with booking, case management, or CRM systems is an advantage.

🏝️ Benefits

• Work within an innovative, engaging, and multicultural environment.

• Opportunity to forge strong and lasting business relationships and friendships from around the globe.

• Potential for career development locally or within one of our beautiful working locations worldwide.