Contact Center Agent – Roadside Assistance, German Speaker

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Delivering roadside assistance in a safe, professional, and prompt manner

• Acknowledging and addressing customer complaints

• Handling inquiries received through telephone communication

• Identifying customer needs and assisting them with specific features

• Analyzing and reporting on product malfunctions

• Supporting the training of new employees as requested by management

• Updating internal databases with information regarding technical issues and valuable discussions with customers

• Informing customers about new features and functionalities

• Following up with customers to ensure their technical issues have been resolved

⛳️ Requirements

• High school diploma or equivalent (mandatory)

• 1–3 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)

• Native-level German or a minimum of C1 proficiency (mandatory)

• Fluent in English (mandatory)

• Availability to work in a shift-based schedule (mandatory)

• Familiarity with the automotive industry (considered an advantage)

• Experience with help desk software and remote support tools

• Strong understanding of CRM systems

• Excellent communication and problem-solving abilities

🏝️ Benefits

• Competitive Salary and Benefits

• Opportunity for rapid advancement within the company

• Training aligned with your career path

• Collaborative work environment

• Multicultural teams

• Proactive support