Contact Center Agent – Roadside Assistance

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Delivering roadside assistance in a secure, professional, and prompt manner

• Acknowledging and resolving client grievances

• Handling inquiries received through phone communications

• Recognizing customer requirements and assisting them with specific features

• Evaluating and reporting product malfunctions

• Aiding in the training of new employees upon management's request

• Updating internal databases with information regarding technical issues and valuable interactions with customers

• Informing customers about new features and functionalities

• Following up with customers to confirm the resolution of their technical issues

⛳️ Requirements

• High school diploma or equivalent (mandatory)

• 1–3 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) position (preferred)

• Native-level German or at least C1 proficiency (mandatory)

• Fluent in English (mandatory)

• Availability to work on a shift-based schedule (mandatory)

• Familiarity with the automotive industry (considered an advantage)

• Experience with help desk software and remote support tools

• Strong understanding of CRM systems

• Exceptional communication and problem-solving abilities

🏝️ Benefits

• Competitive Salary and Benefits

• Opportunity for rapid growth within the company

• Training tailored to your career path

• Collaborative work environment

• Multicultural teams

• Proactive support