Consultor SAP TM – Soporte Mesa de Ayuda Nivel 1

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Provide assistance and resolve Level 1 incidents related to the SAP TM module, including the creation of transportation orders, planning, tendering, freight settlement, and integration with EWM/other applicable modules.

• Conduct initial diagnosis and escalate complex cases to Level 2/3 as necessary.

• Document incidents, solutions, and procedures in the ticket management tool (ITSM).

• Monitor the SLAs established with the client.

• Support functional testing in response to changes, patches, or enhancements within the module.

• Develop and maintain functional documentation and user manuals.

⛳️ Requirements

• 2 years of proven experience working with SAP TM.

• Functional knowledge in transportation planning, tendering, freight order management, and freight settlement.

• Experience in help desk support or Level 1 functional support.

• Proficiency in ticketing tools such as ServiceNow, Solution Manager, Jira, or similar.

• Strong communication skills and customer service orientation.

• Ability to work collaboratively in a team and focus on problem-solving.

• Desirable: knowledge or prior experience in companies within the Logistic Service Provider (LSP) sector.

• Basic knowledge of SAP TM integration with other modules (EWM, MM, SD).

• Basic to intermediate English proficiency.

🏝️ Benefits

• Work mode: 100% Remote.

• Excellent work environment that is dynamic and committed.

• Opportunities for growth.

• Participation in innovative projects.