Compliance Operations Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will establish our Compliance Operations sector within Customer Success from the ground up.

• You will configure and manage our initial compliance and transaction monitoring tools while continuously refining processes.

• You will be responsible for operational tasks related to transaction monitoring, KYC, merchant reviews, and licensing requirements.

• You will address incoming alerts, assess situations, and derive appropriate actions from them.

• You will collaborate closely with our colleagues from Customer Success, Product, Operations, and external partners to set up processes that are clean and scalable.

• You will receive training in additional areas of Customer Success and provide operational support, particularly in onboarding, service, telephony, and ticket management.

⛳️ Requirements

• You have prior experience in Compliance Operations, Risk Operations, FinTech, Payments, Banking, KYC, Transaction Monitoring, or a similar field.

• You work in a highly structured manner and can analyze, evaluate, and document situations clearly.

• You make pragmatic decisions and are comfortable taking responsibility for operational measures.

• You understand that compliance and customer experience should not be contradictory.

• You handle risk cases with clarity and assertiveness.

• You are communicative, service-oriented, and enjoy working closely with customers—whether through tickets (HubSpot) or phone.

• You thrive in a dynamic environment where not everything is predefined.

• You possess fluent German and English language skills (C1).

🏝️ Benefits

• A lot of creative freedom, including direct impact on brand and growth.

• A small, ambitious team with direct communication.

• A remote-first culture.

• Modern equipment.

• The opportunity to participate in the world's best team offsites twice a year.

• Company pension scheme + contributions.

• Option for home office allowance, Urban Sports Club membership, or childcare subsidy.