Community Care Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Handle incoming calls in accordance with scripts and standards, managing 60–80 calls daily.

• Listen to and properly process voicemails.

• Manage resident chat communications.

• Address emails from managers, vendors, and homeowners.

• Generate work orders and communicate them to vendors or managers.

• Return phone calls in line with company policy.

• Take comprehensive messages, relay information, and document notes.

• Coordinate with managers regarding requests that need special attention.

• Adhere to applicable Community Care standard operating procedures.

• Execute additional tasks essential for the efficient operation of the Community Care Department.

• Assist clients and vendors with maintenance requests, accounting inquiries, and general questions via phone, chat, and email.

⛳️ Requirements

• Minimum age of 18 years.

• High school diploma or equivalent.

• Basic knowledge of Microsoft Outlook.

• Familiarity with office equipment, including personal computers.

• Required typing speed of at least 30 words per minute.

• A minimum of 2 years’ experience in a customer service call center setting.

• Strong customer service skills, sound judgment, problem-solving abilities, and capacity to multitask in a dynamic environment.

• Ability to read and understand operating and maintenance instructions and procedure manuals.

• Clear and articulate speaking skills over the telephone.

• Excellent written communication abilities.

• Friendly, outgoing, and enthusiastic demeanor.

• Self-driven with the ability to work independently.

• A quiet designated workspace and reliable high-speed internet connection.

• Willingness to work any assigned shift between 7 am and 6 pm PST.

• Capability to sit for extended periods at a desk while working on a computer.

• Frequent use of a telephone and headset.

🏝️ Benefits

• Competitive salary.

• Opportunities for career growth and advancement.

• Medical insurance coverage.

• Dental insurance plans.

• Vision insurance options.

• Pet insurance available.

• 401(k) plan with company matching.

• Life and disability support for eligible team members.

• Paid vacation hours for qualifying employees.

• Paid sick leave for eligible employees.

• Company-recognized holidays for qualifying team members.

• Investment in infrastructure, technology, training, and tools.