Community Care Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Manage incoming calls by adhering to scripts and standards, handling 60–80 calls daily.

• Review voicemails and address them accordingly.

• Assist residents through chat communications.

• Process incoming emails from managers, vendors, and homeowners.

• Generate work orders and communicate them to vendors or managers.

• Return phone calls in compliance with company policies.

• Take comprehensive messages, relay information, and log notes.

• Coordinate with managers regarding requests that need special attention.

• Adhere to Community Care standard operating procedures.

• Execute additional tasks essential for the efficient functioning of the Community Care Department.

⛳️ Requirements

• Must be at least 18 years old.

• High school diploma or equivalent qualification.

• Basic knowledge of Microsoft Outlook.

• Familiarity with office equipment, including personal computers.

• Minimum typing speed of 30 words per minute.

• At least 2 years of experience in a customer service call center setting.

• Strong commitment to customer service excellence.

• Good judgment and outstanding problem-solving abilities.

• Ability to multitask in a dynamic environment.

• Proficiency in reading and interpreting operating, maintenance, and procedural documentation.

• Clear and articulate communication skills over the telephone.

• Exceptional written communication abilities.

• Friendly, outgoing, and enthusiastic demeanor.

• Self-driven and capable of working independently.

• Capacity to remain seated at a desk and use a computer for extended periods.

• Comfort with continuous telephone use and wearing a headset.

• Access to a quiet designated workspace and high-speed internet.

• Availability to work any assigned shift between 7 AM and 6 PM PST.

🏝️ Benefits

• Competitive salary.

• Opportunities for career advancement and growth.

• Medical insurance coverage.

• Dental insurance options.

• Vision insurance plans.

• Pet insurance available.

• 401(k) plan with company matching.

• Life and disability assistance for eligible team members.

• Paid vacation time.

• Paid sick leave.

• Company-observed holidays for qualifying employees.

• Resources, technology, training, and tools to succeed in the role.

• Equal Opportunity Employer.

• Drug-Free Workplace.