Community Care Coordinator

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Engage with new patients before or after their initial consultation or AmpuShield fitting and input their information into Hanger Clinic’s patient management and tracking system.

• Provide support to patients with amputations both pre- and post-surgery by offering information, resources, advice, and guidance regarding prosthetic/orthotic fitting processes and available options.

• Organize AMPOWER visits.

• Establish and nurture referral relationships for Hanger Clinic.

• Assist in acquiring clinical documentation necessary for insurance coverage.

• Ensure patient engagement through follow-up communications and appointments to maintain continuity of care.

• Share updates on surgeon follow-up visits, including descriptions of wounds, photographs, care-plan specifics, and modifications.

• Conduct visits to hospitals, skilled nursing facilities, and rehabilitation facilities as required by the care team.

• Identify and follow up on referrals to guarantee continuity of care and address patient and family needs.

• Serve as a point of contact for patients, families, physicians, external agencies, staff, and the general public concerning clinic services.

• Act as a liaison between patients and clinic departments/ancillary services for pre-operative and post-operative planning, preparation, and care coordination through the delivery of definitive devices.

• Utilize CCC clinical communication and tracking tools to engage with patients and healthcare professionals.

• Assist patients with upcoming visits and fittings, with the potential to become an ABC Certified Orthotic Fitter.

• Coordinate daily communication and management among patients, care-team members, referral partners, Hanger personnel, and office staff.

• Collaborate with community healthcare providers to build relationships and create opportunities to serve more patients.

⛳️ Requirements

• At least 2 years of experience in a patient care setting.

• BA/BS degree in a health-related field or equivalent professional experience.

• Capability to be credentialed in major hospital systems.

• Experience delivering exceptional customer service in a high-paced environment.

• Ability to manage confidential information with discretion.

• Valid, non-revoked passenger vehicle driver’s license, or eligibility to obtain one, with a driving record that complies with Hanger’s Motor Vehicle Safety Policy.

• Strong interpersonal, oral, and written communication abilities.

• Excellent customer service skills.

• Empathetic, kind, and engaging demeanor.

• Outstanding organizational skills.

• Knowledge of insurance processes.

• Effective time management skills and the ability to adhere to a schedule.

• Preferred certifications include ATC, EMT, MA, Surgical Tech, LVN, PTA, Physician Extender, OTA, Social Work, or equivalent experience.

• Background in progressive responsibilities in healthcare facility administrative support roles, such as insurance processing coordinator, patient care coordinator, MA, or similar positions.

• Experience interacting with physicians, nurses, physical therapists, occupational therapists, and clinical support staff.

• Willingness and ability to work with individuals with disabilities.

• Proficiency in SharePoint and post-acute CRM.

• Understanding of medical reimbursement processes and terminology.

• Familiarity with Hanger Clinic front-office responsibilities is preferred.

• Competence in using computers, Windows-based software, email, and essential office equipment.

• Capacity to be credentialed in major hospital systems.

🏝️ Benefits

• Competitive Compensation Packages.

• 8 Paid National Holidays & 4 additional Floating Holidays.

• PTO that includes Vacation and Sick time.

• Medical, Dental, and Vision Benefits.

• 401k Savings and Retirement Plan.

• Paid Parental Bonding Leave for New Parents.

• Flexible Work Schedules and Part-time Opportunities.

• Generous Employee Referral Bonus Program.

• Mentorship Programs for both Mentor and Mentee.

• Student Loan Repayment Assistance based on Location.

• Relocation Assistance.

• Opportunities for Regional & National traveling CPO/CO/CP positions.

• Involvement in Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest.