Commercial Specialist – Casinos

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist global casino sales by gradually taking ownership of discussions regarding technical integrations, casino functionality, and competitor advantages.

• Monitor casino market trends, competitor actions, and customer insights for go-to-market strategies.

• Forge relationships with casino hotel technology partners, consultants, and industry associations.

• Collaborate with Customer Success, Sales, Marketing, Product, and Engineering teams within the Casino squad.

• Lead casino training initiatives for the sales team, which includes selling strategies for casino clients, updates on competitors and the industry, as well as SHR product information.

• Create, manage, and update the Casino Success Playbook, addressing casino customer distinctions, failure patterns, integration complexities, and reproducible processes.

• Evaluate discrepancies between casino customer requirements and existing documentation and training materials.

• Propel the roadmap to bridge documentation and training gaps alongside Product, Engineering, and training teams.

• Undertake special strategic projects assigned by the VP.

⛳️ Requirements

• A minimum of 5 years of experience in a casino hotel technology setting, encompassing pre-sales, solutions engineering, technical account management, or a commercial role that demands in-depth product and integration knowledge.

• Comprehensive understanding of casino operations, purchasing processes, and key decision-makers.

• Proficient in engaging with casino operators across both sales and IT domains.

• Experience in hotel technology specific to casino hotels, including PMS, CRS, RMS, Booking Engines, and Casino Player Portals.

• Technical integration literacy, including the ability to interpret integration specifications and communicate data flows between systems.

• Confidence in representing SHR to casino hotel operators and collaborating with sales teams on complex, multi-stakeholder agreements.

• Demonstrated capability to produce high-quality written materials, such as playbooks, process guides, SOWs, or training resources.

• Excellent interpersonal and communication abilities.

• Authorization to work in the U.S. without the need for employer sponsorship.

• Preferred: experience in managing external vendors or technology partners.

• Preferred: experience in composing technical documents like data flow diagrams or Statements of Work.

• Preferred: background in pre-sales or solutions engineering with a focus on scoping technical integrations for enterprise clients.

• Preferred: experience in managing projects across various teams.

• Preferred: familiarity with Salesforce, Claude (AI), and LinkedIn Sales Navigator.

🏝️ Benefits

• 22 days of paid time off.

• 11 company-paid holidays.

• Medical insurance coverage.

• Dental insurance benefits.

• Vision insurance options.

• 5% 401(k) company matching.

• Additional selectable benefits available.

• Competitive salary package.

• Opportunities for development and career advancement.

• Success plans and chances to fast-track your career.

• Home-based/remote work arrangement.