Coaching and Outreach Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide asynchronous professional development coaching to assist students in linking their learning to career progression through established coaching frameworks.

• Engage in and support live coaching sessions by co-facilitating or providing assistance as instructed.

• Inspire and guide students towards achieving their program and professional development objectives.

• Offer support to students with varied needs, backgrounds, and experiences through empathetic communication and active listening.

• Collaborate with colleagues and management to implement and enhance consistent coaching methodologies.

• Record coaching interactions and monitor student progress using CRM tools.

• Perform structured outreach during and after program completion to collect data on student confidence, skills application, and obstacles.

• Utilize discovery questions and active listening to extract valuable insights during student discussions.

• Accurately log and submit outreach data in a complete, timely, and consistent manner.

• Recognize trends in student feedback and communicate observations to the coaching team.

• Facilitate student engagement within The Hub Community platform.

• Uphold a student-first mentality in all outreach interactions.

⛳️ Requirements

• Bachelor’s degree or equivalent experience is required.

• Preferred: 2–3 years of experience in coaching, career development, outreach, learning & development, or a related area.

• Preferred: Familiarity with asynchronous messaging platforms such as Zendesk.

• Excellent interpersonal and communication skills to effectively engage and motivate students through digital channels.

• Proven experience in professional development and career coaching.

• Capability to utilize established coaching frameworks and integrate feedback effectively.

• Comfortable with conducting structured conversations and converting student input into organized data.

• Highly organized, with a strong background in tracking and documenting communications using CRM tools.

• Ability to handle multiple priorities and work independently towards defined objectives.

• Empathetic and student-first approach.

• Proficiency in Microsoft Office, Teams, and CRM tools.

• Available consistently during evening hours: 5–9 PM ET / 2–6 PM PT.

🏝️ Benefits

• Competitive base salary along with significant equity options.

• Comprehensive healthcare, dental, and vision insurance fully covered for individuals and substantially for families.

• 401k plan options available.

• Flexible vacation policy.

• Paid parental leave.

• Coverage for medical, dental, vision, life, and supplemental life insurance.

• Short- and long-term disability benefits.

• Support for mental health services.

• Paid time off and holidays.

• 401(k) plan with matching contributions.

• Options for Flexible Spending Account (FSA) and Health Savings Account (H.S.A.).

• Employee Stock Purchase Plan available.