Coach On Demand

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for new veterans, serving as a trusted relationship manager through introductions via Coach on Demand and/or direct outreach utilizing sales techniques.

• Perform comprehensive intake assessments to pinpoint individual needs, goals, and obstacles in obtaining increased disability benefits.

• Analyze each Veteran’s specific disability situation to devise the most effective strategy based on their conditions and/or medical evidence, maximizing potential disability benefits.

• Provide coaching, consulting, strategy, and sales services for VA disability claims to veterans, which includes evaluating medical evidence requirements, optimizing submission speed, and enhancing benefits.

• Instruct veterans on how to access and utilize the client portal to choose services and service plans, fostering engagement through tasks and chat, while showcasing the advantages for a tailored experience.

• Offer virtual support to the roster of veteran clients sourced through daily communications, including emails, phone calls, text messages, and educational coaching sessions via video teleconference.

• Maintain detailed management and documentation of all sales and delivery activities within Salesforce CRM, focusing on pipeline reporting, conversion rates, and more.

• Adhere to all internal policies as well as applicable state, local, and federal regulations.

• Engage in communication and collaboration across various internal business units and service teams to ensure smooth service delivery.

• Actively contribute to team meetings, case reviews, and initiatives focused on enhancing the client experience.

⛳️ Requirements

• A Bachelor’s degree is required in Communications, Healthcare Administration, or a related field.

• At least 3-5 years of direct sales experience in service-based sales, preferably in delivering benefits to Veterans and the Veterans community.

• Familiarity with remote care coordination, digital navigation, and case management is essential.

• A proven dedication to serving diverse populations with empathy, humility, and respect for cultural differences.

🏝️ Benefits

• Sales opportunity with an initial non-recoverable draw.

• 20% commission with significant earning potential.