CO Analyst, Customer Service, French

This is a fully remote position, open to applicants in Poland.

📋 Description

• Oversee customer transactions concerning order management, order status, inquiries, and back orders.

• Deliver customer support in the relevant local language across designated countries.

• Collaborate with Sales, Marketing, Supply Chain, and other support teams to fulfill customer needs.

• Cultivate strong customer relationships while identifying opportunities to enhance service performance.

• Monitor and manage workload queues, ensuring requests are processed within SLA targets.

• Address and resolve customer complaints, escalating issues when necessary.

• Recognize opportunities for improving processes, data integrity, and cycle time.

⛳️ Requirements

• A Bachelor's degree or higher from an accredited university.

• 1–2 years of relevant work experience in a customer-facing role, including complaints handling, issue resolution, operations, or customer service.

• Proficiency in both English and French.

• Demonstrated experience with order management systems.

• Experience engaging with end customers in a B2C commercial setting.

• Strong problem-solving abilities.

• Excellent organizational skills in a dynamic customer environment.

• A proactive mindset and the capacity to quickly adapt to changes and new processes.

🏝️ Benefits

• Employee flexibility to work remotely, on-site, or in a hybrid model.

• Competitive salary and comprehensive benefits.

• Programs that promote physical and financial well-being.

• Commitment to equal opportunity employment and diversity.