Cloud Administrator

This is a fully remote position, open to applicants in Spain.

📋 Description

• Manage cloud-related inquiries and requests via ticketing systems (no inbound phone support).

• Execute technical resolutions and standard operational procedures within established guidelines and access permissions.

• Direct and escalate inquiries to the appropriate engineering or specialist teams as necessary.

• Monitor, update, and follow up on inquiries to guarantee timely resolution and effective communication.

• Conduct routine cloud administration tasks across both customer and internal environments.

• Assist with environment configuration modifications, access adjustments, and maintenance operations.

• Carry out authorized operational tasks in accordance with cloud service definitions and OLAs.

• Verify requests for thoroughness and adherence to internal standards.

• Develop, revise, and sustain operational documentation, runbooks, and internal knowledge articles.

• Record recurring issues, solutions, and process enhancements.

• Generate operational reports concerning inquiries, service requests, and cloud-related activities.

• Keep precise records for audit, compliance, and internal reporting needs.

• Collaborate with sales order forms, service requests, and operational transitions from Sales or Delivery teams.

• Confirm that orders and requests are accurately documented and actionable.

• Ensure operational readiness prior to the execution of customer-related cloud activities.

⛳️ Requirements

• Prior experience in IT operations or service desk-related roles.

• Practical experience with ServiceNow (or similar ITSM tools) for case, request, and incident management.

• Capability to perform standard technical resolutions and administrative tasks by adhering to documented procedures and runbooks.

• Strong process discipline and attention to detail.

• Proficient in Microsoft Excel, including experience with reports, structured data, and basic analysis.

• Experience in generating operational and service reports.

• Comfortable handling documentation, order forms, and structured operational data.

• Proven history of creating and maintaining operational and technical documentation.

• Clear and professional written communication skills (English required).

• Ability to effectively collaborate with both technical and non-technical stakeholders.

• Basic scripting abilities (e.g., PowerShell, Bash, or similar) for simple automation or data management.

• Experience in 1st-line technical support, especially in structured, ticket-driven environments.

🏝️ Benefits

• A culture founded on trust and accountability, providing you the freedom and autonomy to succeed and make a difference.

• Work-life balance through our Flexible Leave Paid Time Off policy, remote work options, Global Wellbeing Days, and other excellent benefits.

• Growth opportunities with the tools and guidance needed to focus on what truly matters to you, enabling you to achieve your best work.

• Talented colleagues, role models, and mentors – collaborate, learn, and be inspired by some of the industry's top talent in software.

• A commitment to sustainability through initiatives like our Environmental, Social, and Governance strategy and Act4Good program.

• A safe and inclusive workplace, supported by our Employee Resource Groups, which are accessible to all.