Clinical Trainer, EEG

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a key clinical resource for Cadwell's EEG product offerings.

• Stay updated on upcoming Cadwell software releases and ensure readiness for training and implementation.

• Collaborate with Cadwell’s Manager of Education and Training and the EMU Clinical Education Specialist to devise strategies that enhance customer 'go-live' experiences and improve the efficiency of the Education and Training Team.

• Aid in the design and delivery of a robust educational portfolio for the EEG product line, guaranteeing consistent, high-quality training, engaging learning experiences, and ongoing customer involvement. (This includes webinars, workshops, certifications, and self-paced learning modules, among others.) May also assist in content development for additional modalities as required.

• Participate with the Education and Training Team to deliver all clinical configuration and training components in each assigned customer’s 'go-live' or re-training strategy. Typical requirements include:

• Coordinate with Customer Implementation Team members to establish clear clinical configuration and training expectations during the sales phase.

• Ensure all clinical configuration, training deliverables, and timelines are detailed in a comprehensive Scope of Work.

• Collaborate with Customer Implementation Team colleagues to create an Implementation Plan that meets all clinical configuration and training needs for each 'go-live' or re-training course.

• Deliver all clinical configuration and training commitments in each 'go-live' plan.

• Document and escalate any clinical configuration or training challenges to the Manager of Education and Training when necessary.

• Prevent future escalations by suggesting necessary updates to Implementation Team Procedures, Product Installation instructions, or training resources.

• Serve as a contact point for internal Cadwell teams seeking clinical knowledge and user insights.

• Contribute to software improvements and product design by utilizing clinical expertise and translating customer feedback into actionable recommendations.

• Provide on-site clinical expertise, workflow guidance, and end-user support during product evaluations at potential enterprise customer locations.

• Offer post-implementation support and troubleshooting assistance to assigned customers as required.

• Assist in creating and delivering educational content, offering training and support to internal Cadwell team members as needed.

• Continuously assess personal performance using the Education and Training Team’s Key Performance Indicators (KPI’s).

• Promptly escalate any concerns to the Manager of Education and Training.

• Perform additional duties as assigned to meet team and organizational needs.

⛳️ Requirements

• A minimum of 5 years of clinical EEG experience, with at least 2 years in a Level III or Level IV EMU is required.

• R. EEG. T certification is preferred.

• An Associate’s degree in neurodiagnostics, training, or a related technical field is preferred; equivalent experience will be considered.

• Advanced-level knowledge in EEG, LTM, and EMU clinical workflows is required.

• Advanced-level knowledge in at least one EEG product line (either Cadwell or competitor) is required.

• Excellent oral and written communication skills, including formal presentation capabilities to small groups, to effectively convey technical information is required.

• Proficiency in computer skills is essential.

• Familiarity with the Windows operating system in a networked environment is preferred.

• Ability to accurately assess customer needs and offer consultative solutions.

• Capacity to build and maintain long-term customer relationships.

• Strong listening, communication, and collaboration skills, with a proven ability to work across functions.

• Excellent problem-solving and decision-making abilities, with a focus on customer satisfaction and efficiency.

• Skilled in educational program design and delivery, clinical configuration requirements, troubleshooting, root-cause analysis, and corrective and preventive process improvement.

• Willingness to engage in various tasks beyond core responsibilities.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional growth and development.

• Collaborative and supportive work environment.

• Flexible work arrangements.