Clinical Retention Specialist – South, FL, TN, GA, SC

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Assist patients and healthcare providers by offering evidence-based knowledge on diabetes management and the use of Omnipod therapy.

• Provide tailored education and training through phone and virtual channels.

• Ensure proactive follow-up, offer clinical consultation, give recommendations, and troubleshoot as necessary.

• Educate customers and healthcare providers on the Omnipod data and reporting tools available.

• Act as the clinical retention contact for a designated geographic area.

• Engage in proactive outreach to assess satisfaction, emphasize product value, and address concerns.

• Employ clinical retention selling strategies to encourage ongoing use of Omnipod.

• Recognize disengagement or churn indicators through data analysis and assessment.

• Work alongside Customer Success teams to implement targeted regional save strategies.

• Identify barriers to therapy continuation and implement patient-centered solutions.

• Build knowledge of local healthcare systems, diabetes centers, referral patterns, and payer considerations.

• Collaborate with healthcare providers to ensure that education aligns with treatment plans.

• Partner with Clinical Services Managers, regional field teams, sales leadership, and cross-functional teams.

• Contribute to the development of educational tools, customer journeys, and focused retention campaigns.

• Support clinicians and customers in utilizing clinical software and digital diabetes management tools.

• Log customer interactions, outcomes, and next steps in Salesforce.

• Analyze engagement data, usage patterns, and retention metrics.

• Engage in data-driven initiatives aimed at enhancing regional retention performance.

⛳️ Requirements

• A Bachelor’s degree is mandatory.

• Active professional clinical credentials are required, such as Registered Nurse (RN) or Registered Dietitian (RD).

• A minimum of 3 years’ experience in training and/or supporting insulin pump patients.

• Direct experience in collaborating with healthcare providers in a diabetes care environment.

• Current Certified Diabetes Care and Education Specialist (CDCES) credential is required.

• Capability to maintain all necessary professional licensure and Omnipod product certifications.

• Effective and persuasive communication skills with varied audiences via phone and virtual platforms.

• Proficient understanding of diabetes technology and data analysis.

• Competence in Microsoft Office and Salesforce applications.

• Home workspace must comply with company security and productivity requirements.

• Ability to sit and communicate on the phone for extended durations during scheduled shifts.

• Manual dexterity is necessary for the use of computers and headsets.

• Willingness to be available for occasional evenings, weekends, holidays, and limited travel as needed.

🏝️ Benefits

• Eligibility for incentive compensation.

• Comprehensive medical, dental, and vision insurance coverage.

• 401(k) plan with company matching contributions.

• Paid time off (PTO) policy.

• Additional wellness programs for employees.