Clinical Operations Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement triage logic and escalation pathways for urgent symptoms, abnormal results, medication issues, and other clinical red flags.

• Collaborate with product and engineering teams to convert clinical decision logic into effective workflows and system designs.

• Rigorously test pathways against edge cases and near-miss scenarios prior to launch.

• Maintain up-to-date documentation of triage trees, escalation pathways, and any protocol modifications.

• Prepare summaries of updates and clinical findings for review and approval by leadership.

• Establish and conduct ongoing quality assurance for triage and escalation performance, which includes sampling, protocol compliance reviews, and outcome monitoring.

• Monitor quality metrics, identify gaps in processes or systems, and initiate corrective actions.

• Execute recurring quality assurance cycles and address findings accordingly.

• Advocate for clinical needs in product and engineering discussions related to triage, alerts, and clinical workflows.

• Convert clinical needs into actionable specifications and highlight constraints impacting clinical safety.

• Assist in quality assurance for new features and workflow changes prior to their launch.

• Provide daily operational support to clinical staff interacting with patients.

• Incorporate feedback from frontline staff into updates of protocols and documentation.

⛳️ Requirements

• Valid, unrestricted RN license.

• Proven experience in developing or significantly revising triage protocols, escalation pathways, or clinical decision-making logic.

• Experience collaborating cross-functionally with product and/or engineering teams.

• Excellent documentation skills, including the ability to produce clear and versioned documentation.

• Familiarity with quality assurance processes such as chart reviews, protocol adherence audits, or incident evaluations.

• Background in telehealth, virtual care, remote patient monitoring, or chronic disease management programs.

• Knowledge of value-based care or Medicare-related clinical operations.

• Experience with AI-enhanced clinical workflows or clinical decision support systems.

• Background in triage lines, telephone triage, or nurse advice lines.

• Must be a resident of the United States.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunity to participate in a bonus program.

• Stock awards, where applicable.

• Flexibility for remote work.